PRIVACY POLICY
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and your choices. It also describes how we obtain consent to send text messages (SMS) and your rights to opt out at any time.
Information We Collect
We collect the following personal information when you interact with Sunwells:
- Name
- Address
- Email address
- Phone number
- Website usage and interaction data (via analytics cookies)
Information is collected when you fill out website forms (electronic or paper), contact us directly, or provide it verbally to our staff, visit or interact with our website.
How We Use Personal Information
- Deliver and fulfill contracted services
- Provide direct communications related to our services (including service updates, reminders, and confirmations)
- Manage your customer account and service records
- Send SMS text messages related to the services you request, after consent is obtained
- If you choose to subscribe to our newsletter, we will use your email address to send you service updates, company news, and occasional promotional content. You may opt out of newsletters at any time by clicking the unsubscribe link in any email we send.
We do not use your personal information for unrelated marketing purposes.
Analytics and Session Data
We use analytics tools such as Microsoft Clarity and Google Analytics to understand how visitors interact with our website. These services may collect pseudonymous information—like pages viewed, clicks, or device type—through cookies or similar technologies. We use this information solely to improve our website and user experience. You can learn more about Microsoft Clarity’s data practices at https://privacy.microsoft.com/privacystatement and opt out via your browser’s cookie settings.
Sharing of Personal Information
We do not sell, rent, or share your personal information with third parties or affiliates for marketing or commercial purposes. Information may be disclosed only when required by law, regulation, or valid legal process.
SMS consent is not shared with third parties.
SMS Communications & Consent
We may send SMS messages for service updates, appointment reminders, account notifications, and customer support communications related to the services you request.
How we obtain SMS consent
- When you complete a website form and agree to receive messages
- When you complete a paper or electronic form and consent to receive SMS messages
- When you provide verbal consent to our staff
You may opt out at any time by replying STOP. For assistance, text HELP or visit sunwellshomes.com. Messaging frequency may vary. Message and data rates may apply. See our SMS Terms & Conditions for details.
Your Choices & Rights
- Access the personal information we hold about you
- Request corrections to your information
- Withdraw consent for communications, including SMS, at any time
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure.
Data Retention
We retain personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy with a new effective date.
Contact Us
Sunwells Home Solutions, Inc.1 Mid America Plaza, 3rd Floor,
Oakbrook Terrace, IL 60181
Email:
Phone: +1 8446639778